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Terms of sale

The offer and sale of products on our website "ivandellamora.com" are governed by these General Conditions of Sale. You can request any information through our assistance services by contacting Customer Service. If you need more information go to the Contact area. You will find information about orders and shipments, refunds and the return of products purchased onu ivandellamora.com. Remember that you can always contact the Seller by e-mail at the following e-mail address:shop.ivandellamora@gmail.com. For any other legal information, consult the sections: General Conditions of Use and Right of Withdrawal.

1.Our trade policy


The Seller offers for sale, onivandellamora.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".


When we speak of "consumer" we refer to any natural person who acts onivandellamora.com with purposes not related to one's own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions onivandellamora.com and contact support shop.ivandellamora@gmail.com.


In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.


These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products onivandellamora.com among the users ofivandellamora.com and the Seller.


The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present onivandellamora.com via links, banners or other hyperlinks. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations e-commerce between users ofivandellamora.com and third parties.

2. How to conclude the contract with the Seller


To conclude the purchase contract for one or more products onivandellamora.com, you will have to fill in the order form in electronic format and send it electronically to the Seller, following the relative instructions.


The order form contains a summary of the information on the essential characteristics of each product ordered and the relative price including all applicable taxes or duties, the means of payment that you can use to purchase each product and the methods of delivery of the products purchased. , shipping and delivery costs.a.


The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.


The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law.


Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.


The language available to conclude the contract with the Seller is Italian.


Once the contract is concluded, the Seller will process your purchase order.


The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons. Where the products, presented onivandellamora.com, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you promptly and in any case within thirty 30 days from the day following that in which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.o.


By submitting the order form electronically, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products onivandellamora.com.


By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained inivandellamora.com, also referred to via links, including the General Conditions of Use and the Information on the Right of Withdrawal.


Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form, information relating to the essential characteristics of the product and a detailed indication of the price, payment, your right of withdrawal and delivery costs.).

3. Guarantees and indication of product prices


Onivandellamora.com only ivandellamora products are offered for sale..


The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.


The essential characteristics of the products are presented onivandellamora.com within each product sheet. The images and colors of the products offered for sale onivandellamora.com may however not correspond to the real ones due to the Internet browser and monitor used.


Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.


Purchase requests from countries not included among those displayed on the splash page will not be accepted by the Seller.


All products come with an identification tag. We ask you not to remove the tag from the purchased products, of which they are an integral part.


The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Payments


To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form.


In case of payment by credit card, the financial information for example, the number of the credit / debit card or the date of its expiration will be forwarded, via encrypted protocol, to PayPal Pro, which provides the related remote electronic payment services. , without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud onu ivandellamora.com. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account when the purchased products are shipped.

5. Shipping and delivery of products

To find out about the specific shipping and delivery methods of the products, go to the Shipping section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

6. Customer Support

You can request any information through our assistance services: contact Customer Service. For more information, access the Contact area.

7. Right of withdrawal


You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen 14 days from the day of receipt of the products purchased onu ivandellamora.com. However, it is not possible to change the chosen product with another.


In the event of withdrawal, you must return the products to the Seller by delivering them to the courier for shipment within fourteen 14 days from when you notified the Seller of your decision to withdraw.e.


The only expenses at your expense are those for returning the purchased products.


In the case of returning goods you will have to personally pay the costs, at your expense, for returning the purchased products. In this case, the cost previously incurred for the delivery of the purchased products to your home will also be reimbursed, however, any liability will remain at your expense in case of loss or damage to the products during transport.


The Right of Withdrawal, in addition to compliance with the terms and procedures described in the previous points 7.1, 7.2, 7.3 and 7.4, is understood to be exercised correctly if the following conditions are also fully met:i:

the return is accepted only upon communication via e-mail to the Seller; the products must not have been used, worn, washed or damaged; the identification tag must still be attached to the products which is an integral part of the asset; the products must be returned in their original packaging; the returned products must be delivered to the shipper within fourteen 14 days from the date on which you notified the Seller of your decision to withdraw.e.


If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.


The sums will be refunded to you as soon as possible and, in any case, within fourteen 14 days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above, as indicated in paragraph 8. 7.10 If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller; however, you can get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.o.

8. Times and methods of reimbursement


After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation acceptance of the returned products.


Whatever the payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within fourteen 14 days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution. of your right of withdrawal and acceptance of returned products.i.


If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.


The value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.


At the time of return you will have to pay the necessary expenses in person and you will be responsible for any responsibility in case of loss or damage of the products during transport, according to the methods and terms established for exercising the right of withdrawal.

9. Privacy


You can obtain information on how we process your personal data by accessing the Privacy Policy.


Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.


For any other information on our Privacy Policy you can send requests to the following e-mail address: shop.ivandellamora@gmail.com or at the address of our registered office of the Seller Della Mora Ivan, Via Vecchia 5 / 2- 33031, Basiliano UD, Italya.

10. Applicable law and dispute resolution


The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.


ADR - According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 of the Consumer Code, the customer can use the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having lodged a complaint with the company, has not received a response or has received a response that he does not consider satisfactory within 45 days. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address:zo: conciliazione@consorzionetcomm.it or at the fax number 02/87181126. For more information, please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl


ODR - Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following linkink http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: shop.ivandellamora@gmail.com

11. Modification and updating

The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication onivandellamora.com